Frequently Asked Questions

Yes. Every plan (Foundation, Growth and Complete) includes HIPAA-aware infrastructure and a Business Associate Agreement (BAA), which you sign in your dashboard; you can sign it during your free trial. Use test information only until it is signed. Where Clinical Media Hub creates, receives, maintains or transmits protected health information for you, for example patient intake forms and video visits, it does so as your Business Associate under the BAA. Appointment requests and patient forms are built in, so no separate booking tool is needed; the online shop on Complete uses your own Square account. Your website's public contact form collects only name, phone, email and message. Your practice keeps responsibility for its own HIPAA program.

Your site is set up automatically after checkout, usually within a couple of hours, at yourpractice.clinicalmediahub.com. We email you a setup link and you create your own login. The setup wizard collects your practice details, logo, services and team, and you can connect your own domain after setup.

Yes. Browse all seven designs at clinicalmediahub.com/designs. Each one has a live demo, so you can see how your site could look before you choose a plan.

No setup fee on any plan. Every plan starts with a 7-day free trial, and a card is required. During the trial you can use your plan's features, including your dashboard, patient forms and content tools, except registering or claiming a domain, which starts once your paid subscription begins. On Growth and Complete, content you approve during the trial is published. You can sign your BAA during the trial; use test information only until it is signed. After your trial, plans are billed annually (lowest monthly rate) or month-to-month at about 11% to 23% more per month, depending on the plan.

Yes. You can cancel online at any time from Plan & Billing in your dashboard, with no notice period or phone call. Cancel before your trial ends and you won't be charged. After the trial, cancellation takes effect at the end of your current billing period: a monthly plan stays active until the end of the period you've paid for, and an annual plan, which is prepaid, until the end of its paid term. You won't be charged again, and there are no refunds for partial periods. Annual plans: Foundation $2,148 a year, Growth $3,588 a year, Complete $5,148 a year. Plans are also available month-to-month at about 11% to 23% more per month, depending on the plan: Foundation $199/month, Growth $359/month, Complete $529/month. No setup fee on either billing period.

Yes. All content you provide, including your text, photos, logos and brand assets, belongs to you. Blog articles and social posts created in your dashboard are also yours once you publish them. After you cancel, your site content is kept for the retention period in our Data Deletion Policy; contact support during the retention period to request a copy of your site content.

You create Facebook and Instagram post drafts for your specialty in your dashboard whenever you want them. You review a preview of each post exactly as it will appear, then edit the text or image, approve it, or reject it. Growth publishes up to 8 approved posts a month and Complete up to 12; Foundation previews 2 a month and does not publish. Nothing is published without your approval.

You create blog article drafts for your specialty and location in your dashboard, using the details from your Practice Profile. Growth publishes 1 approved article a month and Complete 4; Foundation previews 1 a month and does not publish. You can approve an article as it is, edit it, or reject it. Content is for marketing and general information only, not clinical use, and you are responsible for reviewing every article for clinical appropriateness before approving it. We never publish without your approval.

Growth and Complete include guidance for setting up your Google Business Profile and a Reputation dashboard that shows your Google rating and latest reviews, straight from Google Maps. You manage your Google Business Profile directly through Google's tools and keep full ownership of your listing.

Each practice runs in its own application service and database, with encryption in transit and at rest and an audit log. Only you, the team members you add, and authorized Clinical Media Hub staff have access to your account. We don't sell your data; we share it only with the service providers needed to run the platform, under agreements. Every plan includes a BAA, which you sign in your dashboard.

On the Complete plan you describe the form you need in a sentence, for example a new-patient intake for your specialty, and your dashboard drafts it with the right field types. You can ask for changes to any form in plain English, such as adding a question or an if-yes follow-up, and get a revised, unpublished copy; the original is never changed. Every draft is saved unpublished: you review it, edit it and publish it yourself, and nothing goes live unreviewed. Drafting runs inside Clinical Media Hub's HIPAA-aware environment under your BAA, and you should not type patient details into a request for a draft.

Yes, on every plan. A staff member starts the tablet kiosk from the dashboard's Patient Forms page, chooses which forms to offer and hands the patient an iPad or Android tablet; lock the tablet to the kiosk with Guided Access or screen pinning. The tablet never carries a staff sign-in. Forms submitted at the kiosk skip the email-verification step, because your staff handed over the tablet (a form that asks for an email address still asks for one), and arrive in your dashboard marked as taken at the kiosk. Staff end the kiosk on the tablet, or end every running kiosk from the dashboard.

Your dashboard installs to a phone or tablet home screen straight from the browser, with no app store, on every plan: sign in to your dashboard first, then choose Add to Home Screen (iPhone and iPad) or Install (Android and desktop Chrome), and it opens full-screen like an app. The app keeps no offline copy of patient records or form submissions, and admin pages are never cached. Every screen loads from your practice's site over an encrypted connection.

Yes. Clinical Media Hub provides your website, marketing and selected patient tools; keep your clinical record and practice management system. On Complete you can connect your IntakeQ account and link patients to your IntakeQ portal. There is no connection to dental or medical practice-management systems.