ClinicalMediaHub.com Privacy Policy

May 28, 2024

1. Please read carefully

ClinicalMediaHub.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how ClinicalMediaHub.com, together with its affiliated companies worldwide (“ClinicalMediaHub”, “we”, “our”, or “us”), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all ClinicalMediaHub users, including unregistered visitors and registered or unregistered users and subscribers (collectively, “Users”, “you”, or “your”), and to all ClinicalMediaHub services, including our websites (including www.ClinicalMediaHub.com and any of its subdomains, the “Website”), web applications (“ClinicalMediaHub Apps”), mobile applications (“Mobile Apps”), and related services, demo and style pages and sites (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us here.

2. What ‘Personal Information’ do we collect?

2.1. User information:

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

1. 1. Information you provide us. When you enquire, register or subscribe for our Services, accept an invitation to access or use our Services, sign up for any ClinicalMediaHub events, subscribe to our blog(s) or newsletter(s), purchase and/or register domain names, use any of our Services; and/or when you contact us directly by any communication channel (e.g., ClinicalMediaHub’s support tickets, emails, social media channels), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents).
   2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services including upload or otherwise provide information and/or media and other assets, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc
   3. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

2.2. Users of users ‘Personal Information’

We may also collect Personal Information pertaining to visitors and users of our User’s websites, platforms or services (“Users-of-Users”), solely for and on our Users’ behalf (as further described in Section 6 below).

2.3. ClinicalMediaHub jobs applicant information

We also collect information that is provided to us by ClinicalMediaHub jobs candidates (“Applicants”), when they apply to any of the open positions published on ClinicalMediaHub.com or third-party online and offline publications and/or other appropriate platforms, by e-mail, text, voice or otherwise, or contact us directly.

3. HIPAA Compliance

Certain of our services are designed with the privacy and security requirements of the Health Insurance Portability and Accountability Act (“HIPAA”) and we employ prudent business efforts to ensure that any third-party servers and software we deploy for our clients in connection with such services are compliant with HIPAA regulations.:

4. Why do we collect such ‘Personal Information’

We use your Personal Information for the following purposes:

1. 1. To provide and operate the Services;
   2. To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;
   3. To provide our Users with ongoing customer assistance and technical support;
   4. To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below);
   5. To help us to update, expand and analyze our records to identify new customers;
   6. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;
   7. To analyze our performance and marketing activities;
   8. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;
   9. To provide you with professional assistance.
   10. To enhance our data security and fraud prevention capabilities; and
   11. To comply with any applicable laws and regulations.

We may use techniques like “machine learning” (European law refers to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (i) still have a human being involved in the process (and so are not fully automated); or (ii) use machine learning in ways that don’t have significant privacy implications (for example, reordering services or prompts might appear when you visit the ClinicalMediaHub.com).

We may also use machine learning to help us monitor, identify, and suspend accounts sending spam, or engaging in other abusive or fraudulent activity.

We use your Personal Information for the purposes set out in Section 3 where:

1. 1. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with a website builder, to provide you with our customer assistance and technical support);
   2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
   3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of ClinicalMediaHub by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.

5. How we share your ‘Personal Information’

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and affiliates. We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

Third Party Service Providers:

ClinicalMediaHub has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”).

ClinicalMediaHub may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

• • identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
  • commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.

5.1. Law Enforcement, Legal Requests and Duties:

ClinicalMediaHub may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

5.2. Protecting Rights and Safety:

ClinicalMediaHub may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of ClinicalMediaHub, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

5.3. ClinicalMediaHub Subsidiaries and Affiliated Companies:

We may share your Personal Information internally within our affiliated companies, for the purposes described in this Privacy Policy. We may share your Personal Information with our partners and/or vendors, in the course of facilitating and providing you (and your Users-of-Users) with our Services.

5.4. In connection with a change in corporate control:

In addition, should ClinicalMediaHub or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.

5.5. Upon Your Further Direction:

The ClinicalMediaHub Services enable your to utilize various third party services, products and tools for enhancing your web or mobile sites and platforms, including, without limitation, applications and widgets used by you through the ClinicalMediaHub Servises, including but not limited to eCommerce payment providers, scheduling and communications providers, etc. (collectively, “Third Party Services) and they may have access to and process Personal Information of you and your Users-of-Users collected through your web or mobile sites. You understand and acknowledge that in such cases ClinicalMediaHub merely acts as an intermediary platform allowing you to procure the services of such Third Party Services with which you and/or your Users-of-Users are interacting, and at your discretion. In this respect, ClinicalMediaHub acts as a service provider to you, disclosing information to the Third Party Services on your behalf. ClinicalMediaHub will share your Users-of-Users’ Personal Information with Third Parties Services only upon your direction or with your permission and is not, and shall not be, in any way responsible for such Third Party Services processing of such Personal Information, or liable with respect thereto. ClinicalMediaHub uses commercially reasonable efforts to choose Third Party Services that comply with industry standards related to personal information, including, if applicable, with HIPAA compliance, but ClinicalMediaHub does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk.

6. Where do we Store/Process your ‘Personal Information’?

ClinicalMediaHub may process data about individuals across the world and may transfer your Personal Information outside of your geographic location or your local jurisdiction. Your security, privacy and confidentiality are of high priority to us and that’s why ClinicalMediaHub conducts a vetting process that includes an assessment of the privacy laws and policies related to such transfers.

7. Users-of-users’

‘Personal Information’ ClinicalMediaHub may collect, store and process on its own or through Third Party Service Providers certain Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ behalf and at their direction.

For such purposes, ClinicalMediaHub serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such Users-of-Users Information.

The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.

You are responsible for the security, integrity and authorized usage of Personal Information about Users-of-Users’, and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.

ClinicalMediaHub cannot provide legal advice to Users or their Users-of-Users, however we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.

If you are a visitor, user or customer of any of our Users, please read the following:

ClinicalMediaHub has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by ClinicalMediaHub on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If ClinicalMediaHub is requested by our Users to remove any Users-of-Users’ Personal Information, we may forward such request to the appropriate Third Party Service Providers and will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR).

8. Use of cookies and other third-party technologies

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

Please note that we or some Third Party Service Providers may not change practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

9. Communications from ClinicalMediaHub

9.1. Promotional messages

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from ClinicalMediaHub or our partners (acting on ClinicalMediaHub’s behalf) through such means.

If you do not wish to receive such promotional messages or calls, you may notify ClinicalMediaHub at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

9.2. Service and billing messages

ClinicalMediaHub may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your User Website; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are unable to opt-out of receiving such Service and Billing Messages unless you are no longer a ClinicalMediaHub User (which can be done by deactivating your account).

We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.

10. Your rights in relation to your ‘Personal Information’

ClinicalMediaHub believes that it is imperative that all ClinicalMediaHub users have control over their Personal Information. Therefore, depending on the way you use the ClinicalMediaHub Services, you may have the right to request to receive a copy of, update, amend or delete, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take effect from thereon.

ClinicalMediaHub will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.

Please note that permanently deleting your ClinicalMediaHub account erases all of your Personal Information from ClinicalMediaHub’s databases. After completing this process, you can no longer use any of your ClinicalMediaHub Services, your account and all its data will be removed permanently, and ClinicalMediaHub will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account and support agents will not be able to locate the deleted account.

11. Questions and complaints

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.

You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.

12. Data retention

We and/or Third Party Service Providers may retain your Personal Information (as well as your Users-of- Users’ Personal Information) for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

13. Security

ClinicalMediaHub has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. We employ prudent business efforts to ensure that Thisrd Party Service Providers are also compliant with industry standards and when applicable, with HIPAA.

Regardless of the measures and efforts taken by ClinicalMediaHub, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Personal Information or any other information you upload, publish or otherwise share with ClinicalMediaHub or anyone else. We encourage you to set strong passwords and other security enhancements, such as twofactor authentication, for your User Account and User Website, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you or your Usersof- Users substantial or irreparable harm.

Furthermore, because certain areas on our Services are less secure than, and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

If you have any questions regarding the security of our Services, you are welcome to contact us.

14. Third-party websites

Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.

15. Public forums and user content

Our Services may include publicly accessible blogs, communities, social media platforms, etc.. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them.

If you upload any user content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website or our site.

You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.

16. Updates and interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you (using one of the notification methods set forth in Section 15.3 of the Terms of Use) prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you and your Users-of-Users, with respect to our Website, ClinicalMediaHub Apps, Mobile Apps and all other Services.

This Privacy Policy was written in English, and may be translated into other languages for your convenience. You may access and view other language versions by changing your ClinicalMediaHub Website language settings. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

17. Contacting us

If you have any questions about this Privacy Policy, please contact us at: privacy@ClinicalMediaHub.com.